Privacy Policy
Effective Date: June 18, 2026
Welcome to Quelez.
Quelez (“Platform”, “Service”, “Quelez”, “we”, “our”, or “us”) is a digital software platform developed, operated, and maintained by Bteract Technologies LLP. We are committed to protecting the privacy, security, and confidentiality of your personal information.
This Privacy Policy explains how we collect, use, process, store, disclose, and protect information when you access or use our website, mobile applications, software platforms, customer portals, and related services.
By accessing or using Quelez, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.
1. About Quelez
Quelez is a software platform designed to provide digital services, business automation, customer engagement, workflow management, and related technology solutions.
The platform is developed and managed by:
Bteract Technologies LLP
Email: info@bteract.com
Website: www.bteract.com
2. Information We Collect
We may collect information directly from you, automatically through your use of the platform, or from authorized third-party sources.
Personal Information
Information you voluntarily provide may include:
- Full Name
- Email Address
- Mobile Number
- Business Name
- Designation
- Address
- Profile Information
- Login Credentials
- Support Requests
- Communication Preferences
Business Information
Where applicable, we may collect:
- Company Information
- Tax Information
- Billing Details
- Business Contact Information
- Service Usage Information
Technical Information
When you use Quelez, we may automatically collect:
- IP Address
- Browser Type
- Device Information
- Operating System
- Session Information
- Log Files
- Usage Analytics
- Access Times
- Referring Websites
3. How We Use Your Information
We process information for legitimate business purposes, including:
Service Delivery
- Creating and managing user accounts
- Providing access to platform features
- Delivering requested services
Customer Support
- Responding to inquiries
- Resolving technical issues
- Providing assistance and training
Communication
- Service updates
- Security notifications
- Product announcements
- Transactional communications
Marketing
- Product information
- Newsletters
- Promotional campaigns
- Event invitations
You may opt out of marketing communications at any time.
Security and Compliance
- Fraud prevention
- Cybersecurity monitoring
- Risk management
- Compliance with legal obligations
Platform Improvement
- Performance analysis
- User experience enhancements
- Product development
- Service optimization
4. Legal Basis for Processing
In accordance with applicable Indian laws, including the Digital Personal Data Protection Act, 2023, Quelez processes personal data based on:
- User consent
- Performance of contractual obligations
- Compliance with legal requirements
- Legitimate business purposes
- Security and fraud prevention requirements
5. Cookies and Tracking Technologies
Quelez uses cookies and similar technologies to improve platform functionality and user experience.
Cookies help us:
- Maintain login sessions
- Remember user preferences
- Improve website performance
- Analyze visitor behavior
- Enhance security
- Personalize content
You may disable cookies through your browser settings. Certain features may not function properly if cookies are disabled.
6. Analytics
We may use analytics tools such as Google Analytics and similar services to understand how visitors interact with our platform.
Analytics information may include:
- Device Information
- Browser Information
- Geographic Region
- Pages Visited
- Session Duration
- User Interactions
- Traffic Sources
This information is used solely for improving platform performance and user experience.
7. Information Sharing and Disclosure
We do not sell personal information.
We may share information with:
Service Providers
Authorized vendors who assist us with:
- Cloud Hosting
- Infrastructure Management
- Email Services
- Customer Support
- Analytics Services
- Security Monitoring
Legal Authorities
When required by law, regulation, court order, or government request.
Business Transactions
In connection with:
- Mergers
- Acquisitions
- Business Transfers
- Corporate Restructuring
Any such transfer will be subject to appropriate confidentiality and security safeguards.
8. Cross-Border Data Transfers
Quelez may use cloud infrastructure or service providers located outside India.
Where personal data is transferred internationally, we implement appropriate technical, contractual, and organizational safeguards to protect such information and comply with applicable Indian laws and regulations.
9. Data Retention
We retain information only for as long as necessary to:
- Provide services
- Fulfil contractual obligations
- Comply with legal requirements
- Resolve disputes
- Enforce agreements
When information is no longer required, it is securely deleted, anonymized, or archived in accordance with applicable laws.
10. Information Security
Quelez maintains reasonable security practices and procedures to protect information from unauthorized access, misuse, loss, alteration, or disclosure.
Our security measures may include:
- Encryption
- Access Controls
- Authentication Systems
- Secure Data Storage
- Network Monitoring
- Security Audits
- Vulnerability Assessments
- Incident Response Procedures
While we strive to protect your information, no electronic transmission or storage system can be guaranteed to be completely secure.
11. Your Rights
Subject to applicable law, users may have the right to:
Access Information
Request details regarding personal information processed by Quelez.
Correct Information
Request correction of inaccurate or incomplete information.
Delete Information
Request deletion of personal information where legally permissible.
Withdraw Consent
Withdraw consent previously provided.
Grievance Redressal
Submit complaints regarding the processing of personal information.
Nominate Another Person
Exercise rights available under applicable data protection laws through a nominee where permitted.
To exercise any of these rights, please contact us using the details provided below.
12. Children’s Privacy
Quelez does not knowingly collect personal information from children in violation of applicable law.
Where legally required, parental or guardian consent shall be obtained before processing children’s personal information.
If we become aware that information has been collected improperly, we will take reasonable steps to delete it.
13. Third-Party Links
Our website and platform may contain links to third-party websites, applications, or services.
Quelez is not responsible for the privacy practices, content, or security measures of third-party platforms. Users are encouraged to review the privacy policies of such services before sharing information.
14. Intellectual Property
All platform content including:
- Software
- Source Code
- Databases
- Logos
- Trademarks
- Designs
- Graphics
- Documentation
- User Interfaces
are owned by or licensed to Bteract Technologies LLP and are protected under applicable intellectual property laws.
No content may be copied, modified, distributed, reproduced, reverse engineered, or commercially exploited without prior written authorization.
15. Disclaimer
The information provided on Quelez is for general informational and operational purposes only.
While reasonable efforts are made to ensure accuracy, Quelez does not guarantee that all information, services, or content will always be complete, accurate, uninterrupted, secure, or error-free.
Use of the platform is at your own risk.
16. Changes to this Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be published on this page along with the revised effective date. Continued use of the platform following such updates constitutes acceptance of the revised Privacy Policy.
17. Grievance Officer & Contact Information
For privacy-related requests, complaints, concerns, or questions regarding this Privacy Policy, please contact:
Grievance Officer
Quelez Platform
Developed and Operated by Bteract Technologies LLP
Email: info@bteract.com
Website: www.bteract.com
18. Governing Law
This Privacy Policy shall be governed by and interpreted in accordance with the laws of India, including:
- Digital Personal Data Protection Act, 2023
- Information Technology Act, 2000
- Applicable Rules, Notifications, and Amendments
Any dispute arising out of or relating to this Privacy Policy shall be subject to the jurisdiction of the competent courts having authority over the registered office of Bteract Technologies LLP.