Delete Your Quelez Account
Quelez, developed and operated by Bteract Technologies LLP, lets you permanently delete your account and associated data directly from the app.
Delete your account in the app
- Open the Quelez app.
- Go to Account / Profile Settings.
- Select Delete Account.
- Read the confirmation message explaining that deletion is permanent.
- Confirm the account deletion.
Once you confirm, your account and associated data are deleted immediately.
Can’t access the app?
If you no longer have the app installed or can’t sign in, contact us and we’ll delete your account for you. Please send the request from the email address or include the mobile number registered with your Quelez account so we can verify ownership.
Email:
info@bteract.com
Phone / WhatsApp: +91 98954 47353
What gets deleted
When an account is deleted, Quelez permanently removes:
- Your account and login credentials
- Personal information such as name, email address, and mobile number
- Business profile and settings
- Queues, guest records, and queue history created under your account
- Feedback and analytics data associated with your account
What we may retain
Some limited information may be retained after deletion where required by law or for legitimate purposes:
- Billing and transaction records (such as credit purchases and invoices) are retained for the period required under applicable tax and accounting laws.
- Backup copies may persist in encrypted backup systems until they are overwritten as part of our regular backup cycle. Backups are not used to restore deleted accounts.
- WhatsApp messages already delivered to guests are stored by WhatsApp and the recipient’s device, and are outside Quelez’s control.
Deletion is permanent
Account deletion cannot be undone. Once deletion is confirmed, your account and its data cannot be recovered. If you want to use Quelez again, you will need to create a new account.
For more on how we handle your data, see our Privacy Policy.